Introduction

St John Ambulance in Western Australia recognises that the people we deal with are concerned with their privacy and understand it is important they know how we deal with their personal information. Our Privacy Policy is based on the Privacy Act's National Privacy Principles that were developed by the Australian Privacy Commissioner.

St John Ambulance WA is committed to protecting your personal information and to informing you of the type of personal information we have collected and how this personal information is used.

Collection of Personal Information

Ambulance Officers in performing their duties will collect personal and health information about each patient so that adequate records of the treatment provided are maintained. It is not always possible to obtain consent from each patient to collect this information, as it depends on the medical condition of the patient at the time of collection. The information collected will be used for accountability purposes and will also be used to recover outstanding debts.

We will not collect other personal information about you except where you knowingly provide it to us through our web site (e.g. booking courses or purchasing products online) or through some other means (e.g. in person, through the mail or over the telephone).

Use and Disclosure of Personal Information

St John Ambulance WA will not use or disclose any information about you without your consent unless legally required to do so. We will take all reasonable steps to -

• Keep personal information we hold about you accurate and up to date; and
• Ensure that our employees respect the confidentiality of any personal information held by us.

If you tell us you do not wish to have your personal information used for a particular purpose, we will respect your wishes.

Cookies

A cookie is a small text file placed on your computer hard drive by our web page server. Cookies store information about your use of our web site and maybe accessed later by our web server.

Our only use for cookies is to provide a statistical analysis of how long customers have visited our web site.

Links to Other Web Sites

The St John Ambulance WA web site contains links to other web sites that are not subject to our privacy and security standards. We are not responsible for the privacy practices of these other web sites and they are responsible for informing you of their own privacy policies.

Security of Personal Information

St John Ambulance WA will take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Access and Correction to your Personal Information

If at any time you want to know what personal information is being held about you by St John Ambulance WA, please contact our Privacy Officer by -

Phone on (08) 9334 1222;
Fax on (08) 9334 1400;
Mail to PO Box 183, Belmont WA, 6984; or
Email at stjohn@ambulance.net.au
We will endeavour to provide you with the information requested within seven days.

If at any time you would like to change your personal information that is inaccurate, incomplete or out of date, advise us and we will take all reasonable steps to correct the information so that it is accurate, complete and up-to-date.

You should also notify us immediately if you believe there has been any unauthorised use of personal information you have provided to us.